|
AccountArchive™
is the future of information archiving and retrieval.
Whether it is information about your customers and accounts, or the relationships between them,
this online storage and retrieval software uses the latest in web-based server and database technology
to give you endless online access to detailed information.
Designed with built in intelligence for ease of use,
AccountArchive™
enables you to effortlessly search customer and account information
in a cohesive way without having to jump between menus or reports. With just a few keystrokes, you can
search through layers of information and complex relationships.
While focusing on helping you to be more productive, the integrity and security of data is preserved in
a PCI compliant framework that integrates seamlessly with your network security.
|
-
Support - What distinguishes our support
We support and provide enhancements for all the software we develop. The fast pace
at which technology evolves or changes requires us to re-evaluate the way certain
features were added or not added to the code.
We also listen to your feedback, look at logs to determine how to improve code
in ways that makes it easier for you to use. Enhancements to meet changing needs
are added. Our focus is on meeting your needs and providing you an exceptional
customer experience.
|
Software Support
-
We provide full support for software developed by us
Our policy is simple - If we wrote it and you are an authorized user, we support it.
-
Do you support or work with software you did not develop?
We do that for our clients with Support Agreements on an ongoing basis.
If you have a one-off project or program you need help with, we evaluate the
feasibility of support and determine what it would take to support your needs.
-
What if I need support after hours?
If you are an existing client with a valid and current agreement, we
routinely provide support 24/7 through our secure support site.
If there is an out of the ordinary situation, dedicated support is
available through pre-made arrangements.
In disaster mode, clients with Agreements are directly referred to
their primary contact at Reason who takes the responsibility of coordinating
and contacting key personnel as well as follow up.
-
How do we keep up the quality of our support
Our award winning software is tested extensively before being released.
In the unlikely event that there is a problem, we have built in debug
routines and options. Our programs are built to log exceptions and
take corrective action. We build-in defaults that can handle unexpected
input. We have notifications built in for exceptions where there may
not be high confidence in resolving a situation.
We simply build better software so you do not have to deal with problems.
Find out more about our software and services. . .
|
-
Find out how you could benefit by using
AccountArchive™
AccountArchive™
saves time and costs by creating information research efficiencies, reducing workload,
improving business intelligence and identifying marketing opportunities
while reducing the time taken for processing on the core system.
In Disaster Recovery situations, it enables you to access past information
about your customers while accelerating the recovery because of reduced
data volumes.
-
Learn more about the Features of
AccountArchive™
With intelligence built in to respond to your searches in a more intuitive way,
and technology leveraged to give you the easiest way to find information,
see the features that make
AccountArchive™
key to empowering you to provide better service and be more responsive to the needs of your
customers.Explore the many features of this software that makes
AccountArchive™
an essential tool in enabling you to understand your customers better.
-
See how we leverage technology to help you get answers
We use Technology by taking advantage of new developments
while integrating processes and methodology proven through years of experience.
We bring you a higher quality of software that just works better for you.
Our software is developed using the latest technology and development platforms.
From databases and servers to software, our processes are well integrated so you don't
have to do the work needed to bring everything together.
-
FAQs - Frequently Asked Questions
Search for answers to commonly asked questions or just explore the answers we have
provided to help our customers better understand our software.
From explanations on how we develop, design and support
AccountArchive™
to the different implementations of
AccountArchive™,
this section will help provide answers to some questions you might have.
Call us to arrange a hands-on demonstration so that you can
experience the value of our software for yourself.
|
-
Find out how you could benefit by using
AccountArchive™
AccountArchive™
saves time and costs by creating information research efficiencies, reducing workload,
improving business intelligence and identifying marketing opportunities
while reducing the time taken for processing on the core system.
In Disaster Recovery situations, it enables you to access past information
about your customers while accelerating the recovery because of reduced
data volumes.
-
Learn more about the Features of
AccountArchive™
With intelligence built in to respond to your searches in a more intuitive way,
and technology leveraged to give you the easiest way to find information,
see the features that make
AccountArchive™
key to empowering you to provide better service and be more responsive to the needs of your customers.
Explore the many features of this software that makes
AccountArchive™
an essential tool in enabling you to understand your customers better.
-
See how we leverage technology to help you get answers
We use Technology by taking advantage of new developments
while integrating processes and methodology proven through years of experience.
We bring you a higher quality of software that just works better for you.
Our software is developed using the latest technology and development platforms.
From databases and servers to software, our processes are well integrated so you don't
have to do the work needed to bring everything together.
-
FAQs - Frequently Asked Questions
Search for answers to commonly asked questions or just explore the answers we have
provided to help our customers better understand our software.
From explanations on how we develop, design and support
AccountArchive™ to the different
implementations of AccountArchive™
this section will help provide answers to some questions you might have. Call us to arrange a
hands-on demonstration so that you can experience the value of our software for yourself.
|
|
